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Preparing for entry 

Finish any food and drink before you enter the arena itself as you’re not allowed to take these in with you. ​
Head to the entrance that is stated on your ticket and join one of the queues. ​
Have your tickets ready to be checked. ​
Open your bag ready for hands-off bag check. 

Bag Policy

Please consider whether you need to bring a bag. We do not allow large bags into the arena for security reasons.
Spectators will be permitted to take an A4 size bag or smaller into the arena. One bag is allowed per person.
We class small bags as no larger than A4 size or standard handbags. Travel cases, laptop bags and large tote bags are NOT permitted inside the arena.
Bag searches are conducted upon entry to the Arena and is a condition of entry to protect your safety and that of other visitors.

Prohibited Items

We reserve the right to prohibit any of the listed items.

Items which are illegal. Anyone found in possession of illegal or contraband goods may also be liable for prosecution;

Weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, musical instruments (except where permission has been granted by the venue management), large umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment (except for persons holding a media pass), illegal drugs, alcoholic beverages, animals (except Service Dogs), confetti, glitter bombs, balloons, wheeled footwear, helmets, full face masks, Go Pros, Laptops and iPads, food and drink or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes);
Items which event organisers or their management teams have asked us to prohibit;
Items which are otherwise prohibited pursuant to the Venue or Ticket Terms.

Food and Drink

Food and drink cannot be brought into the venue. Should you wish to bring an item of food or drink with you due to medical or religious requirements, please contact us via

Competing athletes are permitted to bring pre-prepared meals into the venue.

Prohibited items will be confiscated and returned to you after the event, which may delay your access into and out of the Arena. Our recommendation: if in doubt, leave it at home.


Excessive intoxication, aggressive or antisocial behaviour will result in you being asked to leave or being removed from the venue. 

Please be mindful of other customers safety and comfort around you. 

If you have any concerns about the behaviour of any other persons around you then please speak to a member of staff at your earliest convenience.

Please refer to the event organisers webpages for any additional information such as Spectator Code of Conduct.

Report your concerns

Security is everyone's responsibility, so help us keep you safe by reporting anything that doesn't feel right to our security and stewarding teams. We will always act on your concerns.  


Our sponsors and partners

  • Ticketline logo
  • The Friday Beer logo
  • Worcester Wolves logo
  • Basketball England logo
  • Sport England logo
  • Severn Stars logo
  • Venue Directory logo
  • Bramsford Trust logo
  • SASF logo
  • Badminton England logo